Delivery Information
Orders over £80.00 are free of postage. Delivery costs for all orders under £80.00 are £4.94.
We send all orders via Royal Mail 2nd class post in the UK as standard. Delivery usually takes 2-3 working days from dispatch to arrive. Please note that we cannot be held responsible for late delivery times as these are outwith our control once we have dispatched your order.
Please let us know if you need your parcel urgently and we will endeavour to do our best. Just get in touch if you’d like something in a hurry letting us know a list of the items you’d like to purchase; we’ll try our best to sort out Express delivery for you as long as the product is in stock.
As we are a small independent business there may be some instances in which we’re unable to fulfil your order immediately. If ever this is the case, we’ll be in touch straight away to discuss your options.
Click & Collect in Gairloch
We also offer a click and collect option from The GALE Centre, Achtercairn, Gairloch, IV21 2BH. So you can pop into Gairloch and pick up your order.
Click and collect orders are normally ready for collection within the same day if order is placed before 12 noon during opening hours. Just select this delivery option during checkout.
You will receive an email notification when your order is ready for collection. Please bring your confirmation email with you when collecting your order.
Click and collect orders will be packaged as if bought in store, so don’t forget to bring a shopping bag!
European & Worldwide Delivery
At the moment we only ship to U.K, Ireland and Isle of Man.
Packaging
We have a strong commitment to the environment so we try our best to be as environmentally friendly as possible when packing our orders. We try and ensure our packaging is plastic free. We would encourage our customers to reuse and recycle the boxes and inner packing materials where possible. We may from time to time use recycled and/or re-purposed packing materials to lessen the impact on the environment. Your package may not look the prettiest when it arrives on your doorstep, but hopefully the quality of the item you purchased will more than make up for it.
Payment
Our checkout is SSL certified, meaning all information, such as credit card details and other sensitive data is protected. Payment may be made by using any major credit or debit card.
Online Returns
We hope you are happy with your purchase, but if you are not, or you have simply changed your mind, please return your unused, unopened item to us within 30 days from receipt for a refund. To be eligible for a return your item must be in the same condition that you received it and also be in the original packaging. Please note certain types of goods are exempt from being returned, we cannot offer refunds on earrings, beauty & bath products or perishable items unless faulty.
Other goods which cannot be returned:
- Books with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Only regular priced items may be refunded. Sale items cannot be refunded
- Gift Cards
So please request a return within 30 days of receiving your order by emailing orders@galeteam.co.uk to let us know to expect your package.
To complete your return, we require a receipt or proof of purchase, please ensure your dispatch note is enclosed.
Our address for returns is:
GALE – Online, The GALE Centre, Achtercairn, Gairloch, IV21 2BH.
Return postage is to be paid by the customer. We recommend using a tracked postage method, as we cannot take responsibility for item(s) lost or damaged in transit. Please ensure that your return order is securely packaged in its original, unused condition. We recommend using the original packaging.
Please note, if requesting a replacement and the item is no longer in stock, we will be unable to replace it and will offer you a full refund (excluding postage costs) once returned.
Refunds
Once we have received your returned item, we will send you an email to notify you that we have received your returned item and begin the return process. If you are due a refund, this will be processed and a credit will automatically be applied to your credit card or original method of payment, within 3 – 5 working days. Please note, funds may take up to 7 working days to appear in your account once the return has been processed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@galeteam.co.uk.
Exchanges
We will always do our best to ensure that your order arrives in perfect condition, but appreciate that from time to time damage can occur in transit. If anything within your GALE order is damaged, please contact us within 24 hours of receipt of your order if your item(s) have arrived damaged or faulty. We will require proof of item(s) condition in the form of photos in order to process a return. Please retain the packaging. We can then process the order and issue a straightforward exchange (where stock is available) or issue a full refund.
Shipping returns
To return your product, you should mail your product to: GALE – Online, The GALE Centre, Achtercairn, Gairloch, IV21 2BH.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancelling your Online Order
If for any reason you wish to cancel your online order before it has been dispatched, please let us know as soon as possible by urgently calling our shop on 01445 712071 If your order has already been dispatched, please follow the process for returns above.
In-store Refunds & Exchanges
We only issue a refund for any purchases made in our shop if items are defective or damaged.
Need help?
Contact us at orders@galeteam.co.uk for questions related to refunds and returns.